Flood Recovery

Flooding Recovery Efforts

Major flooding across portions of Nebraska, Iowa, Kansas and Missouri is causing significant disruptions to BNSF service and operations. Due to snowmelt and excessive rainfall, water levels have reached high levels in many areas.

BNSF crews are working to restore service as quickly as possible. As always, safety is our highest priority. While some traffic is being re-routed, shipments destined for locations in this region will continue to experience delays.

Here’s a collection of photos showing our flood recovery work.

Impacted Area

With washouts and high water on significant portions of our rail network, multiple BNSF subdivisions are currently out of service. View the current service outages map here.



Embargoed Destinations

BNSF issued an embargo in response to outages through this impacted area. View the current list of embargoed destinations here. You can also view active all embargoes at the Association of American Railroads (AAR) Embargo Railinc website here.

Freight Diversion Request

Customers affected by the current embargo may request a change to bill of lading, waybill, service order or shipping document to divert freight to another location.

Freight diversion requests can be made through the Shipping Instruction Modifications tool here. (must be logged into BNSF Customer Portal for access).


If you have questions about your shipment(s), please contact BNSF Customer Support at 1-888-428-2673.

We appreciate your patience as we address this challenging environment.

Report Your Facility’s Status

Use this form to let us know whether your facility has experienced damage or service is being suspended due to flooding.

Receive Customer Notifications

If you are a BNSF customer and would like to subscribe to receive BNSF Customer Notifications, including Service Advisories and Network Updates, by email, log in to the Customer Portal, click on the down arrow next to your name in the top right corner of the page and select “My Profile,” then click on “My Subscriptions” in the left navigation pane. The above category options are listed on the BNSF Updates & Pricing tabs, where you can select and deselect the subscription types you are interested in.

News Media

Journalists on deadline: A list of local news media contacts is available here.