BNSF’s Coal Thanksgiving operating plan will remain focused on meeting customers’ expectations. This year, BNSF will observe the Thanksgiving holiday on Thursday, November 24, and Friday, November 25.
Coal trains - both loaded and empty - will continue to operate according to normal schedules.
For interactive tracking 365 days a year, please use BNSF’s Tracking tool by logging in with your username and password and selecting Track Your Shipment. If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673.
Customer Support will maintain a limited staff on Thanksgiving Day and Friday, November 25. Normal coverage will resume on Saturday, November 26.
Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.