BNSF Agricultural Products 2023 Thanksgiving Operating Plan

SHUTTLE TRAIN SERVICE
This year, BNSF will observe the Thanksgiving holiday on Thursday, November 23, and Friday, November 24.

Empty Shuttles
Customers with empty trains arriving at the loading facility after 12 p.m. Wednesday, November 22, may elect to move their official spot time to 6 a.m. Friday, November 24. During this time frame, trains may be loaded if desired.

Loaded Shuttles
Customers with loaded trains arriving at an unload facility after 6 p.m. Wednesday, November 22, may elect to move their official spot time to 6 a.m. Friday, November 24. During this time frame, trains may be unloaded if desired.

In either case, customers who elect to move their spot time must contact BNSF Grain Operations at least eight hours in advance and advise of their intentions for train, power and crew planning purposes.

There is no allowance for the Friday after Thanksgiving. Origination Efficiency Payment (OEP) or Destination Efficiency Payment (DEP) will be lost if customer(s) elect to operate outside of these allowances.

Please refer to Demurrage Tariff 6004-C to review the free time and charges for Thanksgiving – November 23-24, 2023.

CARLOAD TRAIN SERVICE
Carload train service will not be curtailed due to the holiday; however, BNSF plans to minimize the number of yard, local and road-switch assignments at terminals during the holiday consistent with customer activity and volume demand. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic.

CUSTOMER SUPPORT
For interactive tracking 365 days a year, please use BNSF’s tracking tool by logging in with your username and password. If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673.

Customer Support will maintain a limited staff on Thanksgiving Day and Friday, November 24. Normal coverage will resume on Saturday, November 25.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.